Customer Service Technician
Frulact is an international business group, founded in Oporto, Portugal in 1987. Currently, we are positioned as a top-ranked innovative player in the supply of added-value ingredients for the food and beverage industry, focusing on fruit preparations, plant-based dairy alternatives, liquid flavours, and other specialty ingredients.
We are more than 900 Frulacteans bringing know-how to our clients from our sites in Europe (Portugal, France, Germany and Switzerland), North America (US and Canada) and Africa (Morocco and South Africa). Frulact's headquarters are based in Maia and the group is participated by Ardian (a world leading private investment comapny).
We are looking for a Customer Service Technician for our Supply Chain Management department in Maia.
RESPONSIBILITIES
- Monitor and ensure compliance with agreements established between Frulact and the customer, immediately alerting any non-compliance prices, incoterms, earnings, etc.;
- Keep the informatic system with the client data updated and the products according indications of the Commercial department and R&D;
- Monitor, correct and guarantee sales forecast information updated in the system;
- Supply coordination with your intervention ensuring that the contribution of the remaining areas of the supply chain (Procurement, Purchasing, R&D, Production, Quality) is focused on customer response;
- Keeping the customer updated on all the processes related to the supply plan;
- Insertion and monitoring of customer complaints and their intervention ensure their closure and response to the customer in a timely manner;
- Inform the commercial manager of supply failures;
- Reception and launch of orders in an internal software;
- Change orders by classifying the respective reasons;
- Issuing invoices and other documents related to Frulact's commercial transactions, namely the respective support to export processes;
- Proceed to the customer service file.
PROFILE
- Secondary school/mandatory education;
- Minimum 2 to 3 years of professional experience in similar functions;
- Good communication skills in German (English is a plus);
- Basic knowledge in SAP (is a plus);
- Good communication skills;
- Good negotiation skills;
- Proactive, resilient and a team player.
